Solution Consultant

Looking Glass, an industry leading software solution by Unlimited Systems, focuses on Oncology Pharmacy workflow enhancements. Unlimited fosters a team-oriented environment working with leading-edge technologies to provide the highest level of service for our national client base.  We are currently seeking a personable Solution Consultant who brings a versatile range of project management, training, and support skills.

With Unlimited you will have the opportunity to further develop your skills in customer relations, project management, training, software innovation and much more, making an enduring impact on your personal career.

Responsibilities Include:

  • Participate in the planning and implementation of our software products at new customer sites.
  • Provide on-site training and support for new go-lives. (Travel requirements will vary widely depending on project volume and will not exceed 50%).
  • Provide timely and accurate customer support by gathering relevant issue details, responding to calls, emails, and customer requests.
  • Establish, maintain and increase client satisfaction through professional, courteous and caring service.
  • Resolving technical support cases and customer issues related to our pharmacy software.

Successful Solution Consultants Typically Have:

  • Bachelor’s Degree with concentration in Management Information Systems, Business Administration, Business Communication or other relevant discipline characterized by analytic thinking.
  • Strong analytical and problem solving skills.
  • Demonstrated work experience in role(s) involving Customer Communication and Support.
  • Dedication to creating positive client relationships and experiences.
  • Exceptional verbal and written business communication skills.
  • Ability to manage multiple tasks with varying priorities.
  • Enthusiasm to intermittently travel for on-site customer support.
  • Willingness to periodically pitch-in outside of normal business hours to support customer upgrades and projects.

Successful Solution Consultants Typically Have:

  • On the job training around healthcare workflows, software, and databases
  • Full-time salaried position, Monday ‐ Friday
  • Structured Bonus Program
  • Employer paid Healthcare and Dental care
  • Company matching 401(k)

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff.